Privacy Policy
Before The Agent is committed to safeguarding the privacy and confidentiality of your personal information. We handle all personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you engage with us via beforetheagent.com.au or through our services.
Personal Information
“Personal information” refers to any information or opinion that identifies, or could reasonably identify, you. This may include your name, contact details, property information, financial position (where relevant), and other information necessary for us to provide our services. In limited circumstances, we may collect sensitive information where it is reasonably necessary to deliver our services or where required by law. By providing such information, you consent to its use in accordance with this policy.
How We Collect Information
We collect personal information directly from you and, where appropriate, from third parties. This may occur when you:
● Make an enquiry or engage our services
● Submit information via our website or digital forms
● Communicate with us by phone, email, or in person
● Are referred to us or introduced through a third party
Our website may also use cookies and similar technologies to enhance functionality and better understand user behaviour.
Purpose of Collection
We collect, hold, and use your personal information for purposes including:
● Delivering vendor advocacy and property advisory services
● Connecting you with suitable real estate agents and service providers
● Managing and administering our relationship with you
● Providing relevant insights, updates, or recommendations
● Internal business operations, compliance, and record-keeping
● Marketing our services, where permitted (you may opt out at any time)
Disclosure of Personal Information
We may disclose your personal information where reasonably necessary in connection with our services, including to:
● Real estate agents, agencies, and service providers we recommend or engage
● Third-party contractors and professional advisers
● Technology providers and platforms that support our operations
● Regulatory authorities or government bodies, where required by law
We take reasonable steps to ensure that third parties who receive your information are subject to appropriate confidentiality obligations. However, their privacy practices may differ from ours. We do not sell or trade your personal information.
Overseas Disclosure
We generally do not disclose personal information outside Australia. Where this is necessary, we will take reasonable steps to ensure such disclosure complies with applicable privacy laws.
Data Security
We take commercially reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. While we maintain robust security measures, no method of electronic transmission or storage is entirely secure. Accordingly, we cannot guarantee absolute security of your information.
Access and Correction
You may request access to the personal information we hold about you and request corrections where necessary to ensure it is accurate, up to date, and complete. We may provide access in a manner we consider appropriate and may charge a reasonable administrative fee where permitted by law. We reserve the right to refuse access where permitted under applicable legislation, and will provide reasons where required.
Cookies and Analytics
We may use cookies and analytics tools to improve website performance, enhance user experience, and inform our service offering. You may disable cookies via your browser settings; however, this may affect the functionality of our website.
Third-Party Links
Our website may contain links to external websites. Before The Agent is not responsible for the privacy practices, policies, or content of those third-party sites.
Complaints and Enquiries
If you have any questions, concerns, or complaints regarding this Privacy Policy or the handling of your personal information, please contact us:
Before The Agent
Email: info@beforetheagent.com.au
We will respond within a reasonable timeframe.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
Policy Updates
We may amend this Privacy Policy from time to time to reflect changes in legal requirements or our business practices. The most current version will always be available on our website.